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Terms of Service

1. General

1.1 The present General Terms and Conditions (GTC) contain those between us, Transformation Coaching - Joanna M Walton, Freiherr-v.-Stein-Str. 6, 91572 Bechhofen, Germany (hereinafter "seller" or "we") and a consumer or entrepreneur (hereinafter "customer") exclusively applicable conditions for the purchase of the goods and services offered, unless these are based on written agreements between the parties be modified.

A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.2. Changes to these terms and conditions will be communicated to the customer in writing, by fax or by email. If the customer does not object to this change within four weeks after receipt of the notification, the changes are deemed to have been accepted by the customer.


2. Conclusion of the contract

2.1. The presentation of the goods and services offered does not constitute a binding offer by the seller. Only the order of a goods or service by the customer constitutes a binding offer according to § 145 BGB. The seller can accept this offer within five days. If the purchase offer is accepted by the seller, the latter will send the customer an order confirmation by email.

2.2. After the offer has been submitted, the text of the contract will be sent to the customer by email. If the customer has created a customer account, the text of the contract is saved in his customer account.

2.3. During the ordering process, the customer has the opportunity to correct the entries made. Before completing the order process, the customer receives a summary of all order details and has the opportunity to check his details.

2.4. The final contract is in German.

2.5. The seller is contacted by the customer via email and automated order processing. The customer ensures that the email address they have entered is correct.

2.6. In the case of digital goods, the seller grants the customer a non-exclusive right, unlimited in time and place, to use the digital content provided for private and business purposes. The content may not be passed on to third parties or copied for third parties unless the seller has given permission.


3. Payment terms

3.1. The purchase price is due immediately upon ordering. The goods are paid for using the payment methods provided.

3.2. The prices stated at the time of the order apply. The prices stated in the price information include the statutory sales tax.

3.3. The customer can only offset against claims of the seller with undisputed or legally established or decision-ready counterclaims.


4. Shipping terms

4.1. The dispatch of the ordered goods takes place in accordance with the agreements made. Any shipping costs are listed in the product description and are shown separately on the invoice.

4.2. Digital goods are made available to the customer in electronic form either as a download or by email.


5. Right of withdrawal

If a customer acts as a consumer in accordance with Section 13 of the German Civil Code (BGB), he is generally entitled to a statutory right of withdrawal. If a customer acts as an entrepreneur in accordance with Section 14 of the German Civil Code (BGB) in the exercise of his commercial or independent professional activity, he has no statutory right of withdrawal. Further information on the right of withdrawal can be found in the cancellation policy on the payment page of the product.


6. Warranty

If the delivered goods are defective, the customer is entitled, within the framework of the statutory provisions, to request supplementary performance, to withdraw from the contract or to reduce the purchase price. The limitation period for warranty claims for the delivered goods is two years from receipt of the goods.


7. Limitation of Liability

7.1. The seller is liable for intent and gross negligence. Furthermore, the seller is liable for the negligent breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place, the breach of which endangers the achievement of the purpose of the contract and which a customer regularly relies on compliance. In the latter case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

7.2. The above exclusions of liability do not apply in the event of injury to life, body or health. Liability under product liability law remains unaffected.

7.3. According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and / or available at all times. In this respect, the seller is not liable for the constant and uninterrupted availability of the online trading system and the online offers.

7.4. .


8. Final provisions

8.1. Changes or additions to these terms and conditions in writing. This also applies to the cancellation of this written form requirement.

8.2. The law of the Federal Republic of Germany applies to the exclusion of the UN sales law. Mandatory provisions of the state in which a consumer has his habitual residence remain unaffected.

8.3. Insofar as a consumer had their domicile or habitual abode in Germany when the contract was concluded and either relocated at the time the action was brought or their whereabouts are unknown at this point in time, the place of jurisdiction for all disputes is the seller's place of business.

If a consumer is not domiciled or habitually resident in a member state of the European Union, the courts at the seller's place of business have exclusive jurisdiction for all disputes.

If the customer acts as a merchant, legal entity under public law or special fund under public law with its seat in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the place of business of the seller.

8.4. Should individual provisions of this contract be ineffective or contradict the statutory provisions, this shall not affect the rest of the contract. The ineffective provision will be mutually replaced by the contracting parties with a legally effective provision that comes as close as possible to the economic sense and purpose of the ineffective provision. The above provision applies in case of loopholes accordingly.

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